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FAQ

Everything you need to know about grading with Gem Core.

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What is Gem Core Grading?

Gem Core Grading is a modern trading card grading company built around scientific evaluation, transparent reports and collector-focused service.

How do I submit my cards?

Start a submission online, add your card details, choose a service level, pick shipping, and send your cards with the packing slip created during checkout.

How much does it cost to grade?

Pricing depends on the service level you choose and any add-ons selected during submission. The grading form calculates the total before checkout.

How are cards graded?

Cards are reviewed for centering, corners, edges, surface, authenticity and overall presentation. Gem Core reports are designed to show the evidence behind the grade.

Do you authenticate cards?

Yes. Authentication and verification are part of the grading process, including checks for card identity and signs of alteration.

What if I disagree with my grade?

Contact support with your certification number and submission details. The team can explain available review options.

How are my cards shipped back?

Return shipments are packed carefully and insured. Shipping options are selected during the checkout step.

Can I track my submission?

Yes. Your account shows order information, submitted cards, grades, cert details and Gem rewards.

Quick Links

Company, support and policy answers.

Quick reference details for submissions, shipping, insurance, turnaround times, account help and policy basics.

Our Process

Submit, ship, grade, verify.

Create the submission online, choose the service level, print the packing slip, send your cards, then follow the order as it moves through intake, grading, certification and return shipping.

Contact Us

Need help with a card or order?

Use admin@gemcoregrading.com for order questions, cert questions, account help and general Gem Core support.

Shipping Info

Pack cards so they arrive safely.

Use a clear sleeve, card saver or top loader, sturdy cardboard protection, bubble wrap and a strong mailer or box with your packing slip.

Insurance

Shipments are built around protection.

Gem Core return shipments are handled with tracking and insurance options so collectors can follow cards from submission to return.

Turnaround Times

Choose the speed that fits the card.

Basic, Express and Premium service levels estimate different turnaround speeds. The checkout flow shows the service selected before the order is placed.

Help Center

Find answers before and after checkout.

The FAQ below covers submissions, standards, shipping, account tracking and what to do if you have questions about a grade.

Terms of Service

Submission agreement basics.

Customers are responsible for accurate submission details, secure packaging and reviewing totals before placing an order.

Privacy Policy

Customer data stays protected.

Account, address and order information is used to process submissions, provide tracking and support customer service.

Grading Terms

Grades follow repeatable standards.

Cards are reviewed by centering, corners, edges, surface, authenticity and final presentation, with human verification in the workflow.

Return Policy

Return shipping closes the order.

When grading and certification are complete, Gem Core prepares the return shipment to the address confirmed during checkout.